Frequently asked questions
Ordering, prices, delivery, payment and returns explained. Still have a question? Call or WhatsApp us any time.
Frequently asked questions
Do you sell to households or only to shops?
Both. Bulk orders from retailers, restaurants and caterers are welcome, and retail quantities are available at reasonable prices.
How do I place an order?
Add products to your cart and send an order request from checkout, use the wholesale order table, or simply WhatsApp or call us with your list. We confirm availability, delivery charges and the total before dispatch.
Is an order on the website a confirmed sale?
No. A website submission is an order request. Shahbaz Ali or a team member confirms it by call or WhatsApp. No payment is collected online.
When can I contact you?
Phone and WhatsApp on 0301 3002246 and 0300 8034174 are available 24 hours. Shop visiting hours are not published; please call before visiting.
What does “Request Price” mean?
Some items, especially bulk rice bags and items whose rates change often, are priced on request. Add the quantity you need and we will confirm the current rate.
Wholesale
How do wholesale prices work?
Prices shown are retail prices per pack. For bulk quantities, request a quote with your list and quantities; we reply with wholesale rates. Some products show configured wholesale tiers directly on the product page.
Delivery
Do you deliver?
Yes, delivery is arranged after your order is confirmed. Charges depend on your area and order size and are confirmed before dispatch. Pickup from the shop in Akbari Mandi is always available.
Payment
How can I pay?
Cash on delivery, payment at pickup, or bank transfer as agreed at confirmation. Bank details are shared only by the shop after your order is confirmed.
Returns & Cancellation
Can I cancel or change an order?
Yes, before dispatch — call or WhatsApp with your order reference. Details are in the returns and cancellation policy.