Returns & cancellation
This page describes how order requests can be cancelled or changed. It is a draft policy: the points listed as pending are still to be decided by the shop owner and will be updated here.
Draft policy — some decisions are pending owner confirmation
Cancelling or changing a request
Before dispatch you can cancel or change an order request free of charge — call or WhatsApp with your order reference. After dispatch, please contact us as soon as possible.
Wrong or damaged items
Check your order on delivery or at pickup. If something is missing, wrong or damaged, tell the rider or shop staff immediately, or WhatsApp a photo with your reference the same day so it can be resolved.
Owner decisions pending
The following points are not yet finalised. Until they are published here, please ask by call or WhatsApp before ordering if any of them matter to you.
- Availability to be confirmedReturns window and conditions for packaged goods
- Availability to be confirmedWhether loose goods (spices, dry fruits) are returnable once opened
- Availability to be confirmedDelivery charges per zone and any free-delivery threshold
- Availability to be confirmedBank account details for transfers (shared only after confirmation)
- Availability to be confirmedMinimum order value for delivery, if any
Questions about a specific order? Send your reference on WhatsApp and we will reply.
Frequently asked questions
Can I cancel or change an order?
Yes, before dispatch — call or WhatsApp with your order reference. Details are in the returns and cancellation policy.